Atendimento ao cliente do Midscalehotels
What information do I need to provide when booking a hotel?
During the booking process, you will be prompted to provide essential information such as your name, contact details, preferred dates of stay, and payment information. Some properties may require additional information to confirm your reservation.
How can I modify my existing reservation?
To modify a booking, you can log into your account on our platform. Select the reservation you wish to change and follow the prompts to adjust your dates or details. Please note that modifications are subject to the hotel's policy and availability.
Can I book a hotel for someone else?
If you want to book a stay for someone else, you will need to provide the guest's name and contact details during the booking process. It is crucial that the individual checking in matches the name on the reservation.
Can I change my booking after it has been confirmed?
Reservations can typically be modified or cancelled up until a specified date prior to arrival, depending on the hotel's policy. Please review the cancellation terms provided at the time of booking.
How can I find my booking confirmation and details?
You can find your booking confirmation along with the applicable terms in your email confirmation. Make sure to check your spam or junk folder if you do not see it in your inbox.